Cancellation policy

Except as otherwise indicated in this Policy, the purchase of items on (www.lazzarmexico.com) can be canceled within the first 3 (three) business hours after the customer has made the purchase. In the event that the cancellation exceeds the 3 (three) hours mentioned above, the product(s) will have to be returned under the conditions of the return policies mentioned on this page because the orders may already be in the fulfillment process. /embroidery/transit.

How refunds are processed.

If canceled within the first 3 (three) business hours, the refund will be made according to the payment method with which the purchase was originally made.

The refund only applies to the value of the purchase (product or products), excluding the shipping cost.

Steps to make a cancellation.

1.-Send an email to rbecerra@lazzarmexico.com or your sales advisor, requesting the cancellation and refund of the purchased product(s). Indicating the order number with which it was purchased and the reasons for cancellation as well as the payment method.

2.-If the cancellation proceeds in accordance with the provisions of the cancellation policy of Lazzar SA de CV, a cancellation confirmation email will be sent by the same means.

3.-The refund will be applied only for the purchase value of the product(s), excluding the shipping cost. This will be done within the next 14 business days.